Common reasons for a deposit not being credited at https://blaze.com/account/transactions/deposits:
- transfer to one of Blaze's payment providers without requesting a new deposit at Blaze;
- deposit without using blaze's destination, barcode, or QR code for payment;
- deposit directly to the CNPJ of a Blaze intermediary;
- deposit below the minimum found at https://support.blaze-help.com/hc/en-us/articles/11439347294236-Payment-Methods
- transfer to a provider you received a withdrawal from
If you made a payment using any of the options above, the amount is be automatically directed to one of our providers. This balance won't reach us and you will need to request a refund. Get in touch with us through chat with the proof of payment: https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=blazeltd.zendesk.com
Other possible reasons and their solutions:
- the deposit appears on the page but has not been added to the balance yet: check the deadline for receiving the deposit on payment method at https://support.blaze-help.com/hc/en-us/articles/11439347294236-Payment-Methods If needed, check this article to find out what to do if the balance wasn't credited within the given deadline here.
- the deposit has been credited, you didn't notice and spent it: check the transactions page at https://blaze.com/account/transactions.
- having multiple accounts: Contact us via chat to locate the account your deposit was made into.
If none of the above reasons apply to your case or if you have any questions, please contact us through chat so that we may better help you. We are available 24/7 on live support. Chat:https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=blazeltd.zendesk.com