- If the note says Refunded:
The money was returned to your Blaze account but our intermediary gave no reason for the refund. You must be careful because we cannot refund you if you spend the money under these conditions.
- If the note says Refunded by request:
The money was returned to your Blaze account at your request. On your next withdrawal, avoid clicking on the refund option so that it does not happen again. If you didn't request a refund, someone with access to your account did. In this case, you will need to change your password.
- If the note says Bonus fraud:
Money was wrongly credited and used/attempted to withdraw it instead of informing us. As described in our bonus terms (https://blaze.com/en/bonus-terms);
4.2. If Blaze mistakenly credits your account with winnings that do not belong to you, whether due to technical or human error or otherwise, the amount will remain the property of Blaze and the amount will be deducted from your account. If, before Blaze becomes aware of the error, you withdraw funds that do not belong to you, without prejudice to other remedies and actions that may be available by law, the amount erroneously paid will constitute a debt owed by you to Blaze. In the event of an incorrect credit, you are obliged to notify Blaze immediately.
In cases of irregular bonus bets:"The maximum bet with bonus money is €5 or the equivalent in your local currency. Any attempt to circumvent the maximum bet of €5 is strictly prohibited. (...) If, after the game analysis, Blaze discovers that a player has violated this condition, his bonuses and winnings will be forfeited."
You have to be careful because we cannot refund you if you spend money from a canceled withdrawal.