Unfortunately, at this time, we cannot accommodate everyone who requests a VIP manager. But we are working to increase our capacity and will contact eligible candidates as soon as possible when we have a vacancy.
When there is a vacancy, a VIP player is contacted by his manager via the email or mobile number registered in his account. If you have questions regarding a contact received, you can confirm it through live chat, having in hand the name and contact of the person claiming to be your VIP manager.
Chat: https://static.zdassets.com/web_widget/last/livechat.html?v=10#Key=blazeltd.zendesk.com