There are a few possibilities:
- If you make a withdrawal when having an active bonus balance, your bonus balance will be forfeited. We have this rule in place to avoid bonus abuse. This is warned on your first withdrawal attempt while having bonus balance and, if you decide to continue and withdraw, the bonus loss cannot be reversed.
- Most bonuses have an expiration date that is stated in the text of the bonuses itself or in its rules. Unfortunately, once a bonus expires, the unconverted bonus money associated with it will be removed from your account and no compensation will be given. Note that other bonus values associated with bonuses that have not yet expired will not be removed.
- If your account has been credited with a bonus value due to a bug or if you violated site's rules, it may be removed without compensation.